viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers.
Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. You also agree not to separately contact the Buyer at any time for any reason. Can I buy tickets that are personalised with someone else's name on them? In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. The parent sponsorship application fee cannot be refunded. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Welcome to viagogo's online ticket exchange (the "Site"). Minister for Small Business. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Protect and prevent people from becoming victims of scams by companies or individuals. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. First, don't use Viagogo. In August 2017, the ACCC announced it was taking Viagogo to court. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.
Frequently Asked Questions | Opera Australia The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. 2.6 Making an Offer. 5.4 Making Adjustments.
Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. But the messaging in small letters at the very top of the screen is easy to miss. We will also add sales or value added tax on our fees as applicable. 2.16 Season Cards. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. During this time, the Site will be temporarily unavailable. And I had to chase for my tickets. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. This may limit your ability to be grantedanother visa.
FanFair publishes a guide for getting a refund from Viagogo You will pay NT$9225. Contact Viagogo directly - raise a complaint & request a full refund.
Customer Files Viagogo COVID-19 Ticket Refund Class Action No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. They could not promise tickets or even tell us where the seats were located in the venue.". Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Hello has anyone had a successful outcome from viagogo through paypal. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind.
Consumers urged to avoid viagogo | NSW Government In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. How do I change the email address on my account? Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Justice Burley labelled that as "qualitatively a very serious misrepresentation". You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. You warrant that you are over 18 years old and have the legal capacity to make the transaction. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e.
Viagogo back on Google but up to its old tricks - Australia's leading Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. 6.6 No Agency. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher.
Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. CHOICE supports the First Nations people's Uluru Statement from the Heart. Ticket-holders to postponed events will be able. 2.13 Ticket Information. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons.
The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. What are the viagogo Terms and Conditions? 1. 6.7 Third Party Information. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. 2.9 a) Exception to Sellers Obligation to Confirm. 5.1 Investigations. 4. View FAQs viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. If tickets are not consecutive, then the Seller must create a separate listing. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. And the original face value of our tickets was nowhere to be found on the site. Viagogo has the right to deny your request for a refund. When We receive an offer by bank transfer, We will check to see if the bank account is valid.
If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Just as before, when you make a ticket selection, the clock starts ticking.
Viagogo still offering worthless tickets to unsuspecting customers - Stuff In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. 1.1 Introduction. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Including any such items constitutes a material breach of these terms and conditions. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Customer offered $500 to take down negative Google review. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link.
'Lies and deceit': Man fights Viagogo for refund to cancelled Super How to get a refund from Viagogo - Quora 7.3 Additional Policies. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Your IP: viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice.
How can Viagogo get away with charging such big fees? Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. You will need a username and password to access the Site and use the Services. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. We may investigate complaints and violations of our policies. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 2.7 Payment Authorization. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. 6.4 Release. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. And we're hardly the only ones who have a gripe with the company. Copyright (c) 2006-2023, viagogo AG. 2.5 Tax on Seller Proceeds. Provide lots of information and make a claim for a refund. This does not prevent us from varying these terms without reference to them. Stock images:Getty, unless otherwise stated. the price it is sold for on the primary market). If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo said in a statement that it offered a high standard of. The action you just performed triggered the security solution. Yes! This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Safe ticket buying if you're going to a gig or sporting event.
Read Customer Service Reviews of www.viagogo.com - Trustpilot viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 1. Viagogo has advised customers who cannot attend a rescheduled event. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 2.11 Ticket Fulfillment. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Save. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Released by: Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Please note this does not include any sales or value added tax that may be payable on viagogos fees. What ticket resellers must do 2. 2.12 Seller Payment. When our tickets were not provided they refused to provide a refund . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. At no time do We provide the Buyer's payment information to the Seller. They can't be trusted. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. -Skip the queue - buy your tickets in just two taps. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. How do I find tickets I've already downloaded? The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. This charge is in addition to the amount originally paid for the tickets. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. To share your thoughts or ask a question, visit the CHOICE Community forum. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo will never pay you after you sold your tickets and you can never get back your money. Read more:
Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. 4.1 Double Posting and Removal of Tickets. Note that Your payment may be withheld if you violate this clause.
How do I get a refund from Viagogo? - Consumer NZ We are not involved in the actual transactions between Buyers and Sellers. Dec-23-2017 03:49 PM. You can email the site owner to let them know you were blocked. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. By using our Site, You agree to accept this Agreement. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Sellers should use our automated online confirmation process. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). This is so we can promote the sale of tickets and items that You list for sale.
If you fancy a viagogo event roulette then use this company. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Provide documentary evidence with your request to support your claim. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 1.3 viagogo Guarantee. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. 2. -Discover the hottest events in your area. Further information can be found at
Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Why use viagogo?
Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Cloudflare Ray ID: 7a293b3f6b3e1afb The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. 6.3 Allocation of Risk. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. I understand the answer but I dont like it. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround.
Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL).
Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. We do not control the information provided by other users which is made available through the Site. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. 2.2 Registration. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website.
3.2 Other Information. (Subclass 870) Sponsored Parent (Temporary) visa. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Anti-ticket-touting campaigners the FanFair Alliance . PLEASE DO NOT TRUST VIAGOGO! 6.11 Permitted use. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If you need to buy second-hand, know the risks.
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