How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Managing multiple systems, programs, and screens simultaneously. Set your own schedule to work around your life. Sign an Independent Contractor Agreement. See all features. Here's everything you need to succeed with Okta. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Flexible. Were committed to earning the right to grow with you by being relentlessly results-driven. I love the freedom element. Dont let the next surprise get in the way of delivering a great customer experience. Attack Protection. Independent Contractors are responsible for expenses and control their profit and loss. Our developer community is here for you. Job Work/Life Balance. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Copyright 2023 Liveops, Inc. All rights reserved. Push either the users Okta password or a randomly generated password to the app. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Healthcare and Medicare enrollment can be complex. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. This login is to access our Shiftboard online scheduling and people management system. Freedom. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-with-liveops-quick-start-guide-on-how-to-apply/This video IS sponsored by SeoulBox. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Excellent company! Groups can then be managed in Okta and changes are reflected in the application. Your email address will not be published. This te. option Add a new device appears in Duo Mobile settings. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. We would like to show you a description here but the site won't allow us. Copyright 2023 Liveops, Inc. All rights reserved. Either search term value. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. VirtualFlex solves for that. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. What I wish I knew the first time I filed self-employment taxes. This means you can choose when, where, and how often to work! Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. We've been partnering with Liveops since 2010 for all our inbound needs. The world class support of Liveops and unparalleled access to world-renowned clients. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Looks like you have Javascript turned off! See Capabilities for more details. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. The pay is great and is based on talk time. Learn how. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Teams include: Client Results. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. Find Out How & Apply . The agent community comes together . Link Okta groups to existing groups in the application. You can also manage cookies in your browser settings. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. Without a doubt, they are the most organized company weve ever worked with. Its our approach to providing the most exceptional customer service agents a business can find. Liveops exists to improve people's lives, and . Contact UsBecome an Agent. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. I love the flexibility. Liveops is a legitimate company. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Efficient. So how much can you earn? This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Their consistency, professionalism and customer service are unparalleled in the industry. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Support. We are empathetic, good-natured, down-to-earth people who like to have fun. Director of Customer Care, healthcare organization. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. No matter what industry, use case, or level of support you need, weve got you covered. When unexpected events occur like global pandemics health needs can rapidly change. Push existing Okta groups and their memberships to the application. Are you an employee? https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Also shoutout I recommend both new and veteran agents watch this entire video. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. My only issues with liveops is the pay amount and the delay in receiving my pay. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. National and Local Networks, 401(k) (Traditional and Roth) Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops: Flexibility. The agent community sits at the core, and we dont take this lightly. Its why weve led the industry in virtual flex agent services for more than 20 years. There is absolutely no paid training. Director of Customer Care, healthcare organization. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Or, sign in using: Login using Okta. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Agent Sign-In. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. To accept cookies continue browsing as normal. Returns the exact phrase match within quotes. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Flexibility. To find out more, read our Privacy Policy and Cookie Policy. best www.shiftboard.com. Join the company voted one of the Best Places to work in Arizona. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. Message & data rates may apply. Want to become a Liveops agent? Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Connect and protect your employees, contractors, and business partners with Identity-powered security. They are empathetic and committed to each interaction with your customers. Please update your browser to the latest version on or before July 31, 2020. Want to become a Liveops agent? The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Liveops energizes agents through rewards and recognition. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Your email address will not be published. All rights reserved. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Knowledge Base. To accept cookies continue browsing as normal. Liveops brought a new level of professionalism to our needs. Sign-On: Liveops Agent Services LLC Site. You are your own boss and set your own hours so there is a great work/life balance. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. We use cookies to improve your experience on our website. Actual earnings may vary depending on client opportunity and support required. Sign an Independent Contractor Agreement. !#liveops #seoulbox #onlineincome Pros. We encourage ideas from everywhere. Earning potential. The freedom of an entrepreneur. We endeavor to do the right thing, every time. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Required fields are marked *. Flexibility. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. The hardest part of the job is when the call volume is low. Login. Click here for technical info. great training and continued support. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. This login is to access our Shiftboard online scheduling and people. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Create success for our clients by working cross-functionally to build strategies that maximize program results. The cons are being able to work in your own home. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Want to become a Liveops agent? Copyright 2023 Liveops, Inc. All rights reserved. Flexibility. Post in the comments section of this video.Thank you for 2,360 subscribers! The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Log-in to the worlds easiest to use Learning Management System show about fbi agent and dimensional portal. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Want to become a Liveops agent? to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. View our background and credit check requirements here. Improving Peoples Lives. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . 5.0. Public Relations e-mail (press@liveops.com) Locations. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Single Sign On. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Nation agent news. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Creates or links a user in the application when assigning the app to a user in Okta. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Keep in mind, the more you service, the higher your earning potential! They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Its not easy to find a flexible team of experienced agents who understand your brand. Hard to get in contact with managers for help. . Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. To find out more, read our Privacy Policy and Cookie Policy. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. There are no benefits, no vacation pay, no paid training. Work outside the perimeter. You are paid for talk time only and without talk time, there is no pay. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. The background/credit check requires a $45 processing fee paid directly to our vendor. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. As an agent with Liveops, you are a self-employed independent contractor, not an employee. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. Earning potential. transparency. Cons. Liveops Job Board. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Your customers deserve the best at every touchpoint. 7,827 Followers. With Liveops Nation behind you, the. Employer Matching Opportunity, 100% Employer Paid Life Insurance Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. We source for impact by empowering and celebrating those with initiative. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Liveops mobilizes reliable, brand-certified agents. Liveops regularly hosts well-attended, agent-focused events. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Were here to improve peoples lives. About Liveops. We call the agent community Liveops Nation. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status Agent Login. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Universal Login. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Main hustle or side gig its all up to you. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We use cookies to improve your experience on our website. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Conducting inbound/outbound customer service calls. Quickly assessing customer needs and providing sound solutions. Their consistency, professionalism and customer service are unparalleled in the industry. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. As of July 18, 2022, all certification courses are FREE. Please update your browser to the latest version on or before July 31, 2020. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Please review the Liveops basic technology requirements by clicking here. We are passionate about the agent experience, because we know agents have many choices in their careers. Virtual Agents | Blog. If not, reach through the comment section. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. This network has hard skills in your industry, and soft skills from life experience. Want to build your own integration and publish it to the Okta Integration Network catalog? @Liveops. The background/credit check requires a $45 processing fee paid directly to our vendor. Get started on your new home business Flexibility. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. To accept cookies continue browsing as normal. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . You are using an unsupported browser. Join the Liveops corporate team and help improve peoples lives. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. I use the money to take my grandchildren shopping or on day trips. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Find Out How & Apply . We didnt just evolve the remote contact center model, we revolutionized it. Copyright 2023 Liveops, Inc. All rights reserved. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . HSA and PPO Options . And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Compensation . Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 I trust them and look forward to a deeper partnership in the future. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. A hallmark of Liveops is the idea that learning and improving are never done. View our background requirements here. Build a thriving work-at-home business providing remote customer service for top brands. - Liveops The modern contact center. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Norms exist to be challenged. IT Support Logo. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. We use cookies to improve your experience on our website. In healthcare, engagement and patient connection are paramount. Website. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. View our background and credit check requirements here. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Dorm Decor Ideas || Explore Detailed Information. Talent deserves opportunity.