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The people, processes, and platforms to optimize your contact center. Then manage and measure it all through a single platform to grow customer lifetime value. from 8 AM - 9 PM ET. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000121239 00000 n Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Eliminate friction and create value . With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. strategies for right now, Top customer service One that tells you what is happening in the present. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. We make it a point to make sure all our employees feel valued and . V"x(aL|i4c#\rFXX~lle4|Q;M CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Get better To learn more visit us at https://www.ttec.com. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We help you connect your front end to your back end so all of your operations flow seamlessly. Improve your business performance in any economic environment with our rightshoring and automation approach. Options New. 0000040915 00000 n OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream and the CX expertise to enable your success. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. 0000156098 00000 n Learn why we use cookies and how to manage your settings. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. PR Newswire (US) Full Year 2022. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000194296 00000 n Effective tax ratefor the full year is estimated between 22 and 24 percent. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000003270 00000 n Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000105286 00000 n Tuchman continues, "I'm more excited than ever about our business. 0000074155 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. It operates through two segments: TTEC Digital and TTEC Engage. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Get better at textingthem. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. CE1Q TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). To learn more visit us athttps://www.ttec.com. Regardless of the products . The experience economy has created an explosion of interaction volumes across a myriad of channels. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000009833 00000 n When it comes to your customers, only the best technology will do. We caution you not to rely unduly on any forward-looking statements. Bringing smiles is what we do at TTEC for you and the customer. Omnichannel, CRM, Automation, AI, we have them all. time keeping apps, and training on client products and procedures. We help you design, build, operate, and. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. About Us. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. 0000010434 00000 n "In the last 10 years, TTEC has doubled in size and more than doubled its profit. TTEC empowered a health benefits company to handle more calls, better andfaster. Learn why we use cookies and how to manage your settings. 0000035148 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. mYBTn2[dhVar!#[i:2^/uszZT>lEd. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- We make it a point to make sure all our employees feel valued and . An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Find and engage customers across all channels to accelerate growth. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Contact Center Automation Tools and Trends READ THE ARTICLE. Koskovich was previously COO at Telus . We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. strategies for right now, Building for CX: End-to-end possibilities, Top customer service We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Humanify(R) @Home. 0000009592 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. at texting them. We're here to help. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 0000043061 00000 n TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . About Us. specific challenges. 0000031554 00000 n This site uses cookies and by using the site, you are consenting to this. Your industry has its own set of challenges. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Improve your business performance in any economic environment with our rightshoring and automation approach. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. The Company provides . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000001450 00000 n TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000004769 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Omnichannel technology that delivers personal CX at scale. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Operating Income was $168.5 Million or 6.9 Percent of Revenue. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000022600 00000 n 0000054542 00000 n We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. practices and strategy, Want to reach more customers? "I am excited to welcome Chuck back to the TTEC family. 0000006368 00000 n For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Get the agile tools to transform your total experienceone stage at a time. We make it easy. library that's as agile as we are. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000005949 00000 n TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . from 8 AM - 9 PM ET. r\a W+v%J+aW] v%* What You'll Be Doing . 28 0 obj <> endobj xref The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000121691 00000 n Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000020166 00000 n TTEC is proud to be an equal opportunity employer. 0000032457 00000 n The result: Customer experiences that feel human even when they are not. Financial highlights for the two segments are provided below. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? services that improve customer satisfaction For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000002042 00000 n TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Find and engage customers across all channels. 0000004803 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000017236 00000 n Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Understand your customers on a deeperlevel. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Messaging saves the day with faster support and increased productivity. . 0000125245 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . We combine leading technology partnerships There are three types of analytics. 0000002397 00000 n This site uses cookies and by using the site, you are consenting to this. 0000124950 00000 n Experience our comprehensive technology ecosystem. "I am thrilled to welcome Shelly to the TTEC family. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Privacy Policy. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Locations. News Apr 16, 2021. 0000121522 00000 n Learn what we've learned from a resource The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. _W+ 0000007921 00000 n It operates through two segments: TTEC Digital and TTEC Engage. 0000021593 00000 n 0000013691 00000 n The result is a dizzying array of challenges for companies and government entities alike. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. 0000006709 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.