Do not get trap by this company. Take a few minutes to get comfortable with the process of choosing a provider for your debt collection agency and learn how to decide on a provider with minimal frustration. But the majority of merchant-acquiring banks reject applications from debt collectors because of the collections industrys complicated reputation. Signature not by me, computer generated. I have tried to use card reader several times without success. Neither of these 2 complaints was resolved by the company to the satisfaction of the merchant. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. This means that you could, effectively, lose your ability to run your business. They are thieves because they stole money from my account and wont make it right with me. Weve resolved overdue accounts for clients without damaging customer relationships. Were never worried about our overdue receivables. said no business ever. eMerchantBrokers strictly long-term contracts and expensive early termination penalties can significantly hinder the ability of a new collection agency to flourish, and the payment processors reputation for misleading sales gimmicks doesnt help matters much. Search the Legal Library instead. With out so much as a single warning they withdrew ridiculously large amounts money from my amount, and were angered when I asked why. The rating of this company or service is based on the authors expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. My company is a small business that processes $200000.00 a year with this processor,,I have the right to question a fee But KURT didnt think so.I have contacted MS on other occasions and received less than favorable customer service. eMerchant Authority specializes in merchant accounts for high-risk businesses; this includes debt collection agencies. * The terms and conditions of this promotion currently cannot be found on the website. After I cancelled my account with them, they debited my account $50.00 to refurbish the terminal they provided free of charge. The types of collections that different agents and agencies deal with, though, can vary widely. They will rip u off and their owner Taufiq trains his employees to lie, steal, cheat and deceive their customers who are trying to run an honest businesd. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The company has a higher-than-expected number of complaints for its apparently small size, and the contract terms that we have seen reported for this company arent especially competitive, especially when compared to the best overall credit card processors. The Merchant Solutions provides credit card, debit card, EBT, gift card, ATM, and check acceptance. All in all, the payment processors high-risk contract terms are reasonable even for lower-volume debt collectors. Recovery Solutions Group, LLC (RSG) Contact Information. Fake and Abusive Debt Collectors | Consumer Advice Lets start with the salesman Daniel A. Withdrew $900 from my account and told me that it was a $400 termination fee and $500 for the keypad. I set up a payment arrangement . 4 Best Merchant Accounts For Collection Agencies Collection agencies require a merchant account provider that supports over-the-phone as well as online payment processing and facilitates timely consumer payments to prevent interruptions to revenue streams. Excellent provider for collection agencies with a strong eCommerce presence. I was charged a cancellation fee for an account they had no authorization to open and then when I called to cancel they said they needed a signature. Opinions expressed here are authors alone. A collection agency merchant account is classified as high risk for a number of reasons. $695 for early termination,$1500 programming fee, I have never hear of any company charging a programming fee. When I set up an account they told me there would be no contract if I used the mobile software and no fees just the $9.00 per month maintenance fee. In addition to its storefront payment processing services, The Merchant Solutions also dedicates a portion of its website to advertising its virtual terminalandpayment gateway services. These actions contribute to a negative public perception of the industry and demonstrate to some banks offering merchant accounts that the businesses in the collections industry are high-risk. When I wanted to cancel they wouldnt send me the cancellation form for weeks. I was to have 1 account with Merchant Solutions ! Debt Collection Agencies & Lawyers in New York If you received a court Summons and Complaint, or have been threatened with lawsuit for a consumer credit card account in the states of New York and New Jersey by one of the collection agencies below, or by one of their debt collection lawyers, contact us to learn your rights. He has a BA in Creative Writing and a Minor in German from Goucher College. This means that our job is to reduce the risk of any transactions for the merchant bank. Consider the following points to more easily smooth over your application process for a collection agency merchant account: Business owners starting new collection agencies or even expanding existing ones need merchant account providers that minimize the stresses that come with the debt collection industry, not exacerbate them. Calls from United Merchant Asset Recovery? - Consumer Law Firm Center Find the resources you need to understand how consumer protection law impacts your business. Required fields are marked *. The job of the business, however, is to ensure that they have processes in place to keep this risk down to the absolute minimum. If so, you may be a victim of United Merchant Asset Recovery debt collection harassment. The rule clarifies how debt collectors can communicate with you, including what information they're required to provide you. Learn more about our monetization policies here. Merchants can get more competitive contract pricing by instead going with a cheap merchant account provider. In some cases, this leads to merchants contracting with debt collection agencies. This Post Might Help: Cancelling a Merchant Account Contract Without Paying a Fee. Understand how the CFPB's Debt Collection Rule can help you. BBB received a pattern of complaints concerning collections practices. I hope there will be a class action lawsuit and I plan to be a part of it. Try PaymentCloud. After i cancle my account they charged me 200$ come out of no where. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Their charges are exhorbitant. Do not believe anything they say about their service. In addition to its support for merchants who may be on the TMF or MATCH List, Durango also works to prevent chargebacks in the future with multiple reputable anti-fraud services. The overall household debt for an average family increased by 11% . Credit & Debt Collections Merchant Services - DigiPay Solutions I was never told about a restocking fee and some other charge until I got ready to cancel. This company needs to be put out of business. Find legal resources and guidance to understand your business responsibilities and comply with the law. The chargeback will be made against their account. When a customer disputes a transaction and gets a chargeback, the merchant is free to consider the reversed payment an outstanding debt and treat it as such. I have been getting charged for a second account since April of 2012 that I did not authorize and for which they are telling me I did. Collection agencies need a stable merchant account to let their customers pay off past-due debts with a credit card or e-check. This lack of transparency in pricing is typical of the industry in general. Wondering what else to consider as a high-risk merchant that needs a reliable merchant account provider? The merchant service provider should also be transparent about the requirements of working with your business and the circumstances under which they would terminate the contract. eMerchant Authority prides itself in being a leader when it comes to the provision of merchant account solutions. You may be charged fees for using this account. So, its no surprise that banks often deny them merchant accounts. They charge you all kinds of fees which your not told about. Looking for legal documents or records? the name of the creditor you owe it to. Credit Consulting Services, Inc. is an accounts receivable management firm that provides solutions for reducing bad debt and improving overall cash flow for businesses in Los Angeles, California. They will give you false information over the phone and then tell you their salesperson had no authorization to give it. Trouble Getting Approved? My contract ends in January 2015 and I am looking forward to it. After he review my merchant statement he promised me that Im going to save $100.00 a month, I signed & cross the $495.00 early termination fee & initial the pages. DO NOT USE!!! These processors offer Quickbooks integration and have low rates. Sequoia is located in the Agoura Gateway at: Agoura Hills, CA 91301. Either the sales agent or someone at Merchant Solutions copied my contract changed the account numbers and other information to open a second account that involved a terminal. Since 2017, Noah has worked for federal, state, and commercial clients as a proposal writer, technical writer, copywriter, and analyst. Get your cash flowing again with our Merchant Cash Advance debt recovery solutions. Debt Collection Agency Merchant Services, Collection Agency Credit Card Login - vt.merchante-solutions.com Several complainants outright accuse the company of being a ripoff or a scam operation. We are not being charged an ADDITIONAL $159.90 (received bill in the mail) with no explanation of what the fee (s) is for. I should have closed my bank account the minute we closed our business so I could have avoided all of this. The following vendors dont currently make the cut for our list of best merchant account providers due to drawbacks like fees and rates, contractual obligations, and relative lack of products and services provided. Debt Collectors List | NY Debt Collections List This is Uncle Fried Chicken LLC, and The Merchant Solutions are scammers and dont follow their own contract rules. You will be far too high of a risk to work with. Before sharing sensitive information, make sure youre on a federal government site. The Merchant Solutions commits serious unethical and possibly illegal business practices, and you can see their legacy of fraud at RipOff Report.com or the BBB for Woodland Hills California, or on Yelp.com. Kim, this just happened to me and I wanted to see if you had any outcome in your situation. This means that you will be out of business. They bill me $100.00 more for the first month & when I complained they told me they going to have a rate review and correct it, the second months they did the same, one week in the third months I stop using them for processing and then they threatening me with a $495.00 early termination fee that I cross in the application then I find out that Daniel A. forged my initial and change the page. There are a bit more than 9.000 businesses in the industry that employ over 150.000 people. Payment gateways offer an additional level of protection compared to virtual terminals by encrypting payment information before transmitting it to an acquiring bank. See Who The Worst Processors Are. If youre interested in securing a virtual terminal that you can integrate with your businesss payment processing solutions, we recommend that you choose an online payment processor with systems to combat card-related consumer chargebacks that minimize interruptions to your revenue stream. Amazing! Ensure you understand the contract terms and all the costs involved with the credit card payments before you sign the contract. As a debt collection agency is a high risk merchant due to the increased chances of fraud or chargebacks, Merchant Processing Advisors can find merchant . Merchant Processing Advisors can find multiple merchant account providers and can offer virtual terminals and payment gateways that allow their clients to process payments in a secure manner. Debt Collection | Federal Trade Commission Getting paid to re-write this page? 651-398-1636. That doesnt count the canclelation fee that coming up from them. As expected, a large number of The Merchant Solutions reviews on this and other consumer protection websites mention undisclosed fees, incomplete representation of rates, and a disconnect between what agents promise and what they ultimately deliver. Its like they try to rip you off once last time b4 they let you go. how much money you owe. eMerchant Authority operates an in-house underwriting team. From the beginning I was deceived,I was promised free terminal support and replacement, discounted terminal paper, and outstanding customer service all of which I never received. Banned Debt Collectors | Federal Trade Commission Upon cancellation after over 4 years I returned the machine in good order. This company, Merchant Solutions, is a fraud. Get the truth here. Soar Payments works exclusively with U.S.-based agencies and therefore doesnt support payment processing to offshore accounts that international merchants may need to handle. : 182 3125, Competition and Consumer Protection Guidance Documents, HSR threshold adjustments and reportability for 2023, A Century of Technological Evolution at the Federal Trade Commission, National Consumer Protection Week 2023 Begins Sunday, March 5, FTC at the 65th Annual Heard Museum Guild Indian Fair & Market - NCPW 2023. When you ready to cancel their services they hit you with ridiculous restocking fee and cancellation fee. 844-66-CFGMS (844-662-3467) Their hidden fees are through the roof. A recent negative review mentions poor sales techniques: Merchants that are worried about undesirable fees being added to their contracts should review which contract terms to avoid. Its a TOTAL SCAM! This includes debt collection companies and debt buyers. The Fair Debt Collection Practices Act expressly prohibits debt collector conduct meant to "harass, oppress or abuse" you to collect on a debt regardless of whether you owe the debt or. Advertiser Disclosure: Our unbiased reviews and content are supported in part by. I was told by a company Rep, Ray Siddique, that there will not be any hidden fees or cancellation fees ever, and they will offer the best lowest deal. Are you with The Merchant Solutions? What Debt Collectors & Collection Agencies Need To Know About Payment Processing, 6 Tips For Getting Your Collection Agency Merchant Services Approved. They are very rude and they will not correct the problem with me even though they said they would. Fast turnaround: as little as 1-2 days. Save yourself stress and aggravation and sign up with a different processor. But some payment processors may provide only limited support for brick-and-mortar payment processing or may only provide specific processing hardware on a lease. Instabill offers credit card terminals albeit with little information concerning specific terminal models or features on its website. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. For this reason, they are often linked to high complaint totals. If you are in the debt collection business, then you may find it very difficult to obtain a merchant account. This means that the process is fast. Copyright 2023 eMerchantBroker, LLC. I attempted to cancel my contract and they are trying to hit me with over $1000 in last min charges. Here are other additional benefits that you receive when you apply for an internet merchant account with eMerchant Authority. Just ridiculous! PCI Non-Cpmpliance. I was very skeptical and was sure that the contract did not disclose a 3yr aggreement or termination fee. How to tell the difference between a legitimate debt collector and Whether youre building your agency from the ground up or already have a business that needs to switch to a better merchant account provider, your agencys success depends on multi-channel payment support, systems to combat fraudulent chargebacks, and transparent pricing plans and contractual requirements. Additionally, merchants who sign up with TMS report finding themselves also committed to long-term equipment leases with early termination fees ranging from $350-$400. This is very dishonest company with deceptive business practices. The majority of Americans use loans, credit cards, lines of credit to pay for their lifestyles. Click here to earn a reward. The Signature page of the second contract is an EXACT COPY of the account I did open. Heres a quick list ofsome of the most common debt collection agency types: The different types of collection agencies all require a payment processor that can provide support for payments made over the phone as well as online. With EMB, you can enjoy chargeback management tools, payment gateways, and fraud filters. Complaints for Recovery Solutions Group, LLC - Better Business Bureau To know the right provider, here are factors to consider when looking for a debt collection agency for your debt collection business. As you're checking out a debt collection call, remember: don't respond to threats. Learn more about the new debt collection rule. Read more below to learn why we chose these options. There are a bit more than 9.000 businesses in the industry that employ over 150.000 people. Debt collection | Consumer Financial Protection Bureau Banks consider collection agencies as high-risk for several reasons, the first of which being the sometimes-negative public perception of the debt collection industry. The market research firm IBIS World reports that the debt collection industry represented a $13 billion market in the US as of May 2013. If your business has been turned away and you need to process credit card payments, you can turn to a reputable merchant account provider like emerchantbroker.com. I tried to cancel but they said when I signed up it would automatically renew for two years and I could not cancel for another year. If you want to pay unregulated fees like a $9.99 a month regulatory fee and a $6.95 monthly data insurance fee and a $150.oo yearly anuall PCI FEE this is the processor for you.. Location & Ownership Pure scam artists just looking to steal your hard earned money. They charged me $300 for what they called setup charges. Durango combats consumer-related fraud with anti-fraud protections such as Verified by Visa, Mastercard SecureCode, Fraud Scrubbing, and EMV 3d Secure 2.0. Weve been hit with so many fees that are hidden and that they deduct for no unknown reason as they do not tell you before hand. Youre also working with a business that knows your problem and has the fix. Biggest rip-off company, holding my $ 2500 in the name of government, one employee working all the time and dont know ownership of this company , dont sign any account with this company, This post will help: How to Make Your Payment Processor Release Your Money. Both were resolved to the dissatisfaction of the merchant or received no final response. I asked him his name and he refused to give it to me, the only reason I know it was Kurt is because I called back and another rep told me. Numerous calls went straight to voicemail without any return calls. Their customer service is simple horrible. There are more than 50 negative The Merchant Solutions reviews on this and other consumer protection websites, and many of these The Merchant Solutions complaints have been posted within a year of this update. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. When people stop paying, unpaid debts are sent to collection agencies These agencies go after debtors to recover the money for banks and creditors. I am still trying to get that back. Debt Collection Merchant Account Solutions - National Merchants Association Today they transferred $70 out of the bank account which now has been shut down over theyre crazy charges. Suggest you consider that Paymentech and many others do not charge this. Our 24/7 customer support team is always on call to answer your questions and attend to your needs. After the application an account was initiated and our company began receiving charges, despite a lack of consent on my end and zero activity on the account. The sales rep never returned my calls and is no longer with thw company. Los Angeles Debt Collection - Credit Consulting Services Run, dont Walk, from the Hustler Con Artists at The Merchant Solutions. By keeping the risk of chargebacks and fraud to the absolute minimum, your business can benefit. Credit cards are, relative to ACH/EFT payments, more prone to chargebacks. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Home - Merchant Solutions LLC And, likeseveral other merchants weve covered in this article, Soar doesnt publically disclose its pricing plans on its website. Merchant Cash Advance in Collections: What to Do Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. You almost certainly will not be able to work with companies like PayPal. Instead, it appears merchants must contact the company directly to learn more about the exact terms of this promotion. Copyright 2023 Merchant Maverick. As a debt collecting agency, opening a debt collection merchant account is the best thing you can do to improve your business cash flow and offer more payment options to your customers. If you have not been clear about your business with the merchant account provider that you are working with, or your chargeback rate is high, then they will close down your account.